We take your privacy seriously. This policy explains how your personal information is handled in line with South African law.

Information We Collect

We only collect information needed to respond to your inquiries or provide our services.

• Personal identification data, such as your name and contact details, when you reach out to us.
• Information about your business or operations that you voluntarily share during consultations.
• Technical data such as browser type and visit duration to enhance website performance.
• Records of communications for follow-up and quality assurance purposes.

How We Use Your Data

Your information is used only for responding to requests, maintaining service quality, or as required by law.

• Responding to your inquiries or providing requested information.
• Improving our processes and ensuring regulatory compliance in our operations.
• Communicating updates or changes relevant to your original inquiry.
• Complying with any legal obligations under South African law.

Legal Basis for Processing

We process your information as allowed by the Protection of Personal Information Act (POPIA) and other relevant regulations.

Processing is based on your consent when you submit a form, or for legitimate business interests such as responding to requests and maintaining compliance.

Information Sharing

We do not share your personal information except as described below or as required by law.

• With trusted service providers who support our operations, subject to confidentiality agreements.
• When required by law or regulation to regulatory authorities.
• If business ownership changes, your information may be transferred under appropriate protection.

Data Security

We implement technical and organisational safeguards to protect your information. Only authorised personnel have access to your data, and we regularly review our security measures to ensure ongoing protection.

Your Rights

You have the right to access, correct, or request deletion of your data. Contact us to exercise these rights.

• Request a copy of the personal information we hold about you.
• Ask for corrections to inaccurate or incomplete information.
• Request deletion of your personal information when no longer necessary.
• Object to processing or withdraw consent at any time.

Cookies and Tracking

We use essential and analytics cookies to ensure proper website function and improve usability. You can manage your preferences at any time in your browser settings.

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Contact Us

For privacy questions or requests, please contact our team using the details below.

Policy Updates and Changes

This policy may be updated to reflect changes in law or our practices. Please check regularly for updates.